The aim of this course is to present the principles and practices involved in business process innovation and reengineering. The basic principles of business process management is considered both from the viewpoint of establishing an entirely new business venture and from within an existing organization. Systems thinking, strategies for process improvement and innovation and tools for workflow and supply chain analysis, and development will be discussed. The course will also cover business process modelling; business process outsourcing; planning & implementing business process innovation; soft issues in business process innovation projects; the management of implemented business processes; information requirements for business process innovation; management and control systems; and e-services and applications.
- Teacher: Eyob Nigussie
